Terms of Service

From a customer-service perspective, with the practical next step kept visible, using the storefront or submitting an order constitutes agreement to these Terms and the linked Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages. Customers must provide accurate order, billing, delivery, and contact information and may use the site only lawfully. The published rule is consequently presented with its practical effect intact.

From a customer-service perspective, with the applicable timing made explicit, we serve U.S. addresses only and provide complimentary tracked standard shipping. An order ordinarily requires 1-2 business days to process and an additional estimated 4-6 business days after dispatch, without a guaranteed arrival date. This wording connects the controlling order status with the available next step.

As a practical matter, with the store's obligation made direct, a no-reason return or exchange may be requested for 30 days after delivery, with approved return shipping paid by the store for both preference-based and quality-related requests. Approved refunds generally post within 5-10 business days. Custom products, clearance/Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns, without limiting rights for damaged, defective, wrong, or missing goods. This arrangement keeps the applicable boundary and available remedy in context.

To explain the outcome directly, with the customer-facing result stated first, cancellation is possible before shipment; after dispatch the Refund Policy controls. Prices and settlement are in USD, taxes are charged under applicable law, and fraudulent, unlawful, unauthorized, or materially mispriced orders may be rejected or cancelled. The policy result is therefore easy to distinguish while its meaning remains unchanged.

Questions about these Terms: support@nubysae.shop, 512-695-4468, or 154 Myrtle St, Aberdeen, Washington, 98520, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).

Merchant Information
Brand/store name: nuby
Contact email: support@nubysae.shop
Phone: 512-695-4468
Physical address: 154 Myrtle St, Aberdeen, Washington, 98520, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago)