Refund Policy

From a customer-service perspective, with the customer action presented plainly, customers have 30 days from delivery to ask for a return or exchange without stating a reason. This presentation keeps the timing and customer consequence jointly understandable.

For an informed purchase, with the available remedy stated clearly, start the request through support@nubysae.shop. After approval, nuby supplies a prepaid label or another arrangement that leaves the customer with no return-shipping charge. The store pays that cost for approved no-reason returns and exchanges as well as damaged, defective, incorrect, or incomplete orders. The customer remedy and the store obligation remain clear in this formulation.

For a straightforward customer experience, with timing and responsibility read together, the no-reason program excludes personalized products, clearance and Final Sale items, gift cards, and intimate or hygiene-sensitive goods once opened. These exclusions do not reduce a customer's rights when an item arrives damaged, defective, wrong, or incomplete. This wording connects the controlling order status with the available next step.

As a published store practice, with the customer action presented plainly, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days. The explanation is organized to make the applicable service path straightforward.

As an operating standard, with the controlling condition called out, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here. This structure makes the obligation, timing, and remedy readable together.

Authorized return address: 154 Myrtle St, Aberdeen, Washington, 98520, United States

Refund and exchange support: support@nubysae.shop or 512-695-4468, Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).

Merchant Information
Brand/store name: nuby
Contact email: support@nubysae.shop
Phone: 512-695-4468
Physical address: 154 Myrtle St, Aberdeen, Washington, 98520, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago)

No Restocking Fee and Prepaid Return Label

As the applicable store rule, with the applicable timing made explicit, an approved nuby return carries no restocking fee. We issue a prepaid return label and cover return shipping whether the approved request concerns preference, exchange, damaged or defective merchandise, an incorrect shipment, or a missing or incomplete order. Cancellation is available before shipment. Following receipt and inspection, an approved refund is sent to the original payment method and generally takes 5–10 business days to post after issuance. This structure makes the obligation, timing, and remedy readable together.