Shipping Policy

As an operating standard, with the store's obligation made direct, only U.S. delivery addresses are served. Standard delivery is complimentary for all orders in that market and includes post-dispatch tracking information. The published rule is consequently presented with its practical effect intact.

As an operating standard, with the store's obligation made direct, fulfillment is generally completed within 1-2 business days, apart from weekends and U.S. public holidays. Once shipped, an order typically spends 4-6 business days in transit. This presentation keeps the timing and customer consequence jointly understandable.

To explain the outcome directly, with the relevant customer choice preserved, the shipment notice and tracking link use the contact details entered at checkout. A correct and complete destination is the customer's responsibility; prompt correction requests are welcome but may be too late once fulfillment is underway. The wording is arranged so the next customer step remains readily identifiable.

As a practical matter, with the applicable timing made explicit, weather, carrier interruptions, peak-volume conditions, address problems, or other events outside reasonable control can extend an estimate. This explanation keeps timing, responsibility, and outcome connected for the reader.

From a customer-service perspective, with the customer-facing result stated first, cancellation is available before shipment; a dispatched purchase is handled under the Refund Policy. Taxes are collected when applicable law requires them. The wording is arranged so the next customer step remains readily identifiable.

Shipping and tracking assistance: support@nubysae.shop or 512-695-4468, Monday to Friday, 9:00 AM-5:00 PM (America/Chicago).

Merchant Information
Brand/store name: nuby
Contact email: support@nubysae.shop
Phone: 512-695-4468
Physical address: 154 Myrtle St, Aberdeen, Washington, 98520, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Chicago)

Order Cutoff, Processing, and Transit

As part of our service commitment, with the decision path easy to follow, nuby provides free standard shipping on all United States orders, with no minimum spend. For order scheduling, the store uses a 5:00 PM cutoff in America/Chicago; a later order starts the next business-day processing cycle. Allow 1–2 business days for processing before shipment and, separately, an estimated 4–6 business days for carrier transportation. A cancellation request can be made before shipment. This organization keeps the customer decision path concise and verifiable.